Terms of service

Introduction

Welcome to Shuddhalooks, your trusted destination for premium cosmetic products and skin and hair care solutions. At Shuddhalooks, we are dedicated to providing you with high-quality, dermatologist-tested products designed to cater to a diverse range of skin and hair care needs. From anti-dandruff treatments to rejuvenating serums, every product is formulated with precision and care to enhance your natural beauty and boost your confidence.

This Terms and Conditions page outlines the rules and regulations for using our website, shuddhalooks.com, and availing of our products and services. By accessing or using our website, you agree to comply with these terms and conditions. These terms are intended to ensure a safe, secure, and enjoyable experience for all users while safeguarding the interests of Shuddhalooks under applicable Indian laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019.

Purpose of the Terms and Conditions

The purpose of these Terms and Conditions is to establish a clear understanding between Shuddhalooks and its users regarding the use of our website, purchase of our products, and the responsibilities of both parties. These terms are designed to protect your rights as a consumer while ensuring that Shuddhalooks can continue to deliver exceptional products and services without disruption. They address important aspects such as user obligations, intellectual property, limitations of liability, and dispute resolution, providing a transparent framework for our operations and your engagement with us.

Agreement to the Terms

By accessing or using the website shuddhalooks.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our website and services. Shuddhalooks reserves the right to modify or update these terms at any time, and your continued use of the website signifies your acceptance of any such changes. We encourage you to review this page periodically to stay informed about your rights and responsibilities.

User Responsibilities

As a user of Shuddhalooks’ website, you are required to:

Provide accurate and up-to-date personal information when creating an account or placing an order.
Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized use of your account.
Use the website solely for lawful purposes and refrain from engaging in any activity that may harm, disrupt, or interfere with its functionality or security.
Ensure that any reviews, comments, or content you submit on the website are respectful, truthful, and do not violate the rights of third parties.
Comply with all applicable laws and regulations when using our website or purchasing our products.

Failure to adhere to these responsibilities may result in the suspension or termination of your access to our website and services. Shuddhalooks reserves the right to take appropriate legal action against any user who violates these Terms and Conditions or engages in fraudulent, abusive, or unlawful conduct.

Eligibility to Use

To use the website shuddhalooks.com and avail of our products and services, you must meet the following eligibility criteria:

Age Restrictions: You must be at least 18 years of age or older. By accessing or using our website, you confirm that you meet this age requirement. If you are under the age of 18, you may only use our website under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
Compliance with Local Laws: You are solely responsible for ensuring that your use of our website and purchase of our products complies with all applicable local, state, and national laws and regulations. By using our website, you agree to abide by these laws and accept any consequences arising from non-compliance. Shuddhalooks shall not be held liable for any legal violations or penalties incurred by users due to non-compliance with local laws.

Intellectual Property Rights

All content available on the website shuddhalooks.com, including but not limited to text, images, graphics, logos, designs, videos, and other materials, is the exclusive property of Shuddhalooks or its content suppliers and is protected under applicable intellectual property laws, including the Copyright Act, 1957, and the Trademarks Act, 1999. Unauthorized use of any of these materials is strictly prohibited.

Ownership of Content: Shuddhalooks retains full ownership of all intellectual property rights associated with its website, products, and brand. You may not copy, reproduce, distribute, display, sell, or modify any content from our website without prior written consent from Shuddhalooks.
Prohibited Use: You are expressly prohibited from using Shuddhalooks’ intellectual property, including trademarks, logos, and proprietary information, for any commercial or non-commercial purpose without explicit permission. Any unauthorized use may result in legal action, including but not limited to claims for damages and injunctions to prevent further misuse.

By accessing our website, you agree to honor the intellectual property rights of Shuddhalooks and third parties. For any specific use of our intellectual property, written permission must be obtained by contacting us at support@shuddhalooks.com. Unauthorized use will result in appropriate legal action.

User Responsibilities

As a user of Shuddhalooks, you have specific responsibilities to ensure a secure and lawful experience for yourself and others:

Accurate Account and Payment Information: You are required to provide accurate, current, and complete information when creating an account, placing orders, or making payments on our website. Any discrepancies or fraudulent activities may result in the suspension of your account or legal action.
Prohibited Activities: Users are strictly prohibited from engaging in the following activities:
- Misuse of the website, including attempts to gain unauthorized access, disrupt its functionality, or compromise its security.
- Conducting fraudulent transactions, such as placing orders with false information or using stolen payment methods.
- Attempting to hack, scrape, or reverse-engineer any part of the website or its software.
- Uploading or transmitting malicious software, viruses, or harmful code.
- Using the website for any unlawful purpose or in violation of applicable laws and regulations.

Any violation of these responsibilities may lead to immediate suspension or termination of access to the website, cancellation of orders, and further legal action as deemed necessary by Shuddhalooks. We reserve the right to report unlawful activities to the appropriate authorities and cooperate fully in any resulting investigations.

By using the Shuddhalooks website, you agree to uphold these responsibilities and contribute to a safe and trustworthy online environment.

Product Information and Usage

Accuracy of Product Descriptions

At Shuddhalooks, we strive to provide accurate, up-to-date, and comprehensive descriptions of our cosmetic products, including ingredients, benefits, and usage instructions. However, slight variations may occur due to differences in manufacturing batches or updates made by suppliers. We recommend reviewing the product packaging and labels for the most accurate information.

Disclaimer for Product Results and Suitability

The effectiveness of cosmetic products may vary depending on individual skin types, conditions, and other factors. Shuddhalooks does not guarantee specific results, as each user’s experience may differ. We strongly encourage a patch test before full application, particularly for individuals with sensitive skin or allergies. Consult with a healthcare professional or dermatologist before using any product if you have pre-existing skin conditions or concerns.

Shuddhalooks disclaims liability for any adverse reactions, injuries, or damages arising from the misuse or improper application of our products. By purchasing and using our products, you acknowledge and accept these terms.

Pricing and Payment

Currency and Pricing Details

All prices listed on the Shuddhalooks website are in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without prior notice. We ensure accurate pricing information, but in the event of a pricing error, Shuddhalooks reserves the right to cancel or refuse any orders placed for products listed at the incorrect price.

Taxes, Duties, and Additional Charges

The prices displayed on the website are inclusive of applicable Goods and Services Tax (GST) as per Indian regulations. For orders shipped outside India, additional customs duties, import taxes, or fees may be applicable as per the destination country’s regulations. These charges are the responsibility of the customer and must be paid at the time of delivery.

Accepted Payment Methods

Shuddhalooks offers multiple secure payment options for your convenience, including:

Credit and debit cards (Visa, Mastercard, RuPay, etc.)
UPI (Unified Payments Interface)
Net banking
Mobile wallets (Paytm, PhonePe, etc.)
Cash on Delivery (available for select locations and subject to an additional fee)

Please note that payments made using online methods are processed through secure payment gateways. Shuddhalooks does not store your payment information, ensuring the highest level of security and confidentiality.

Order Processing and Cancellation

Steps of Order Confirmation

Order Placement: Once you place an order on the Shuddhalooks website, you will receive an acknowledgment email or SMS confirming that we have received your order.
Order Verification: Our team will verify the order details, including payment and delivery information.
Order Confirmation: Upon successful verification, you will receive an email or SMS confirming your order along with an estimated delivery date.
Order Dispatch: After processing, your order will be dispatched, and a tracking number will be shared with you for real-time updates.

Please note that the receipt of an acknowledgment email does not guarantee the acceptance of your order. The final confirmation will be sent after verification.

Right to Refuse or Cancel Orders

Shuddhalooks reserves the right to refuse or cancel any order under the following circumstances:

Product Unavailability: If the product is out of stock or discontinued.
Pricing or Technical Errors: If there is an error in the pricing or product information.
Fraudulent or Unauthorized Transactions: If the order appears to be fraudulent or violates our terms of service.
Regulatory Restrictions: If the delivery address is outside our serviceable areas or violates any applicable laws or regulations.

In such cases, Shuddhalooks will notify you promptly via email or SMS, and any payment made for the canceled order will be refunded in accordance with our refund policy.

Liability Disclaimer

Limitation of Shuddhalooks’ Liability for Any Losses or Damages

Shuddhalooks strives to deliver high-quality products and services; however, we shall not be held liable for any direct, indirect, incidental, special, or consequential losses or damages arising from the use of our website, products, or services. This includes, but is not limited to, loss of data, revenue, or profits, as well as damages resulting from delays or disruptions in website access, errors in product information, or any issues related to order fulfillment.

Our liability is strictly limited to the value of the product purchased and does not extend to any other damages or claims, including those related to third-party services or products. By using our website and purchasing our products, you acknowledge and agree to these limitations.

Use of Products at the Customer’s Own Risk

All cosmetic products sold on Shuddhalooks are designed for external use only and should be used as per the instructions provided on the packaging or as advised by a professional. While we ensure the quality and safety of our products, the results may vary based on individual skin types, conditions, and sensitivities.

Shuddhalooks is not responsible for any adverse reactions, skin conditions, or other issues resulting from the misuse, improper application, or failure to follow instructions. Customers are advised to perform a patch test before full application, particularly for products with active ingredients or for individuals with sensitive skin. Consulting a healthcare professional or dermatologist is recommended for those with specific skin concerns or medical conditions.

By purchasing and using products from Shuddhalooks, you assume full responsibility for their use and any outcomes.

Third-Party Links and Services

Disclaimer for External Links and Third-Party Services

The Shuddhalooks website may contain links to external websites, services, or resources that are operated by third parties. These links are provided solely for your convenience and do not constitute an endorsement or guarantee of the accuracy, reliability, or quality of the content, products, or services offered by these third-party websites.

Shuddhalooks has no control over the policies, terms, or operations of third-party websites and services. We disclaim all liability for any losses, damages, or issues arising from your use of or reliance on content or services provided by these third parties. It is your responsibility to review the terms and policies of these external websites before engaging with them.

User’s Responsibility for Interactions with Third-Party Websites

When interacting with third-party websites or services linked on the Shuddhalooks platform, you do so at your own risk. It is your responsibility to ensure the safety and security of your personal and payment information when accessing these external platforms.

Shuddhalooks strongly encourages users to exercise caution and diligence while dealing with third-party providers, including verifying their legitimacy and policies. Any disputes, transactions, or agreements made with third-party websites are solely between you and the respective third party, and Shuddhalooks will not mediate or assume any responsibility for such interactions.

Modification of Terms

Right to Update or Modify the Terms and Conditions

Shuddhalooks reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice. Such modifications may be necessary to reflect changes in our business practices, comply with legal or regulatory requirements, or enhance user experience. The revised terms will become effective as soon as they are published on the Shuddhalooks website.

It is your responsibility to regularly review these Terms and Conditions to stay informed of any updates. Continued use of the website, products, or services after the modifications are posted will be deemed as your acceptance of the updated terms.

Notification Process for Changes

Whenever significant changes are made to our Terms and Conditions, Shuddhalooks will strive to notify users through appropriate channels. This may include email notifications, announcements on the website, or prompts during the checkout or login process.

While we make reasonable efforts to notify users of major updates, we encourage you to frequently check this page for any modifications. If you do not agree with the revised terms, you should discontinue using our website and services immediately.

Governing Law and Jurisdiction

All transactions, agreements, and disputes arising from the use of the Shuddhalooks website, including the purchase of products and services, shall be governed by and construed in accordance with the laws of the Republic of India.

In the event of any disputes or claims relating to these Terms and Conditions or the use of our website, such matters shall be resolved exclusively in the courts of competent jurisdiction located within India. You agree to submit to the personal jurisdiction of these courts for the purpose of litigating any such disputes.

Any dispute that cannot be resolved amicably through direct communication between the parties shall be subject to arbitration in accordance with the applicable laws of India, and the venue for such arbitration shall be in Surat, India.

Contact Information

If you have any questions, concerns, or need clarification regarding our Terms and Conditions, or if you require assistance with your order or any other aspect of our website, please feel free to reach out to us.

You can contact Shuddhalooks through the following methods:

Email: For general inquiries or support, email us at support@shuddhalooks.com.
Phone: Call our customer service team at +91 987 004 2719 (available Monday to Friday, 9 AM to 6 PM IST).
Contact Form: You can also fill out our contact form available on the “Contact Us” page of our website for a prompt response.
Social Media: Reach out to us via our official social media accounts on platforms like Facebook, Instagram, or Twitter for quick updates and assistance.

We strive to respond to all inquiries as soon as possible and ensure your experience with Shuddhalooks is positive and satisfactory.

Acceptance of Terms

By accessing and using the Shuddhalooks website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of the website, products, or services provided by Shuddhalooks constitutes your acceptance of these terms, as they may be updated from time to time.

If you do not agree with any part of these Terms and Conditions, you should immediately discontinue your use of the website and refrain from making any purchases. It is your responsibility to periodically review the Terms and Conditions to stay informed of any changes.